At Oaknix, we work hard to deliver your smart devices and home automation products quickly and reliably anywhere in Nigeria. But sometimes, unexpected factors can cause delivery delays.
We understand how frustrating waiting can be, so here’s everything you need to know about why your order might be delayed—and what you can do about it.
Payment Confirmation Delays
✔️ Orders are processed after payment is confirmed.
✔️ Delays can happen if:
⭐ Bank transfer takes extra time to clear
⭐ Card payment was unsuccessful or pending
⭐ Pay on Delivery details need verification
✅ Tip: Always ensure your payment went through and watch for your Order Confirmation Email.
High Order Volumes
✔️ During sales, holidays, or special promotions, we often receive many more orders than usual.
✔️ Our team and delivery partners may need extra time to pack and ship all orders.
✅ We’ll do our best to notify you if your order is affected by high-volume delays.
Courier or Logistics Issues
All Oaknix deliveries are handled by GIG Logistics. Delays can happen due to:
⭐ Route disruptions or high parcel volumes
⭐ Road closures, traffic congestion, or fuel scarcity
⭐ Courier scheduling changes in your area
✅ GIG Logistics will contact you if there are changes to your delivery schedule.
Weather or Natural Conditions
✔️ Severe weather (heavy rain, flooding) can make some areas temporarily inaccessible.
✔️ Deliveries to remote or rural areas can be especially affected.
✅ We prioritize safety and will keep you updated about any unavoidable delays.
Incomplete or Incorrect Address
✔️ Delays often happen if the address provided is:
⭐ Missing landmarks or street details
⭐ Incorrect phone number for confirmation
⭐ Confusing or hard for the courier to locate
✅ Double-check your shipping details before placing your order.
Public Holidays
✔️ Orders placed on or just before public holidays may be delayed.
✔️ Many courier services operate with limited staff during holidays.
✅ We’ll let you know in advance about expected holiday delivery changes.
Remote or Hard-to-Reach Areas
✔️ Deliveries to remote towns or rural areas can take longer than city deliveries.
✔️ In some cases, delivery may be completed via the nearest GIG Logistics office for pickup.
✅ See our How Long Does Delivery Take? guide for location-based estimates.
Customs or Regulatory Issues
✔️ Note that Oaknix only delivers within Nigeria.
✔️ We don’t handle international shipping, so there are no customs delays to worry about.
✅ All deliveries are purely domestic.
What Should I Do If My Order Is Delayed?
If you think your order is delayed:
✔️ Check your Order Confirmation Email for tracking details.
✔️ Track your shipment using the GIG Logistics tracking number.
✔️ Watch for SMS or calls from the delivery driver.
✔️ Make sure your phone is reachable for delivery coordination.
✅ If you still have concerns, contact us immediately!
Need Help Tracking or Resolving a Delay?
We’re here to make sure you get your order!
📧 Email: support@oaknix.com
📞 Phone/WhatsApp: +234 8057446078
💬 Live Chat: Available on our website during business hours
We’ll work with GIG Logistics to locate your package, resolve issues, and keep you informed every step of the way.
Oaknix – Smarter Living Starts Here.
Nigeria’s No. 1 store for smart devices, IoT gadgets, and home automation—delivered reliably to your door, with support you can count on.