Last updated: 3rd July 2025
At Oaknix, Nigeria’s No. 1 smart devices, IoT, and home automation store, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data.
By using Oaknix, you agree to this Privacy Policy.
What Information We Collect
We collect personal information that helps us serve you better, including:
✔️ Account Information
- Name
- Email address
- Phone number
- Password (encrypted)
✔️ Order and Payment Information
- Billing and shipping addresses
- Payment details (processed securely via payment gateways — Oaknix does not store your card details)
✔️ Device and Usage Information
- IP address
- Browser type
- Pages visited
- Cookies and usage logs
✔️ Communication
- Emails, chats, or calls with our support team
- Reviews and comments you leave on our website
How We Use Your Information
We use your information to:
⭐ Process and deliver your orders
⭐ Communicate with you about orders, shipping, and support
⭐ Improve our website and services
⭐ Customize your shopping experience
⭐ Prevent fraud and ensure site security
⭐ Send marketing emails (only if you opt in — you can unsubscribe anytime)
How We Share Your Information
We respect your privacy. We never sell your data.
We may share your information with trusted partners only as necessary to:
✔️ Process payments (secure payment gateways)
✔️ Deliver your orders (e.g., GIG Logistics)
✔️ Provide IT, hosting, or marketing services on our behalf (under strict confidentiality agreements)
✔️ Comply with Nigerian law or enforce our policies
Cookies and Tracking
We use cookies and similar technologies to:
✔️ Remember your login and cart
✔️ Improve site performance
✔️ Analyze site usage for better service
✔️ Offer personalized recommendations
✅ You can disable cookies in your browser settings, but this may affect site functionality.
How We Protect Your Information
Your data is secure with us.
✔️ SSL encryption for all data transfer on our site
✔️ Secure payment gateways for transactions
✔️ Passwords are encrypted and not stored in plain text
✔️ Access controls and monitoring to prevent unauthorized access
Your Rights
You have the right to:
⭐ Access the personal data we hold about you
⭐ Correct or update your personal data
⭐ Delete your account and personal data (subject to order history retention for legal reasons)
⭐ Opt out of marketing emails anytime
✅ To exercise any of these rights, contact us using the details below.
Children’s Privacy
Oaknix is not intended for children under 18. We do not knowingly collect personal data from children. If we discover we have inadvertently collected such data, we will delete it promptly.
Retention of Your Data
We keep your information:
✔️ As long as your account is active
✔️ As needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce policies
Changes to This Policy
We may update this Privacy Policy from time to time.
✔️ Changes will be posted on this page with an updated date.
✔️ Continued use of our website means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or want to manage your data:
📧 Email: support@oaknix.com
📞 Phone/WhatsApp: +234 8057446078
💬 Live Chat: Available on our website during business hours
Oaknix – Smarter Living Starts Here.
Your trust is important to us. Thank you for choosing Oaknix as your smart device and home automation partner in Nigeria.