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Effective Date: 25th June 2025
Last Updated: 2nd July 2025

Welcome to Oaknix, your trusted online store for quality and convenience. This Shipping and Return Policy explains everything you need to know about how we deliver products, handle returns and refunds, and resolve issues within Nigeria.

1. SHIPPING POLICY (WITHIN NIGERIA)

1.1 Service Coverage

Oaknix delivers nationwide — across all 36 states and the FCT — including:

• Major cities (e.g., Lagos, Abuja, Port Harcourt)
• All Other Cities In Nigeria

1.2 Order Processing Time

• All orders are processed within 24–48 business hours after payment is confirmed.
• Orders placed after 3 PM, on weekends, or on public holidays will be processed on the next working day.

1.3 Delivery Time Estimates

Estimated time of item delivery is 1 to 7 working days with exclusion of public holidays. These are estimates. Delays may occur due to weather, road conditions, logistics capacity, or festive seasons.

1.4 Delivery Fees

Delivery charges are automatically calculated during checkout. Orders from 500, 000 Naira and above are delivered for free (Free Delivery for orders above 500,000 Naira)

1.5 Delivery Partners

We work with reputable Nigerian logistics providers for smooth delivery:

• GIG Logistics (Primary Delivery Partner)

1.6 Order Tracking

Once shipped, you’ll receive a tracking ID via email or SMS. You can:

• Track your package via GIG Logistics Tracking
• Visit the “Track Order” page on Oaknix.com
• Click on item or order to get item delivery status

1.7 Pay on Delivery (POD)

• Pay on Delivery (POD) is available in select cities and is handled exclusively by GIG Logistics
• You may pay with POS upon delivery
• POD is subject to address verification and may not be available in remote areas

Oaknix reserves the right to reject POD requests for high-value or large-volume orders.

1.8 Failed Delivery & Pickup Option

If a home or office delivery fails after multiple attempts:

• Your package will be held at the nearest GIG Logistics office in your state of delivery
• You will receive an SMS with the address and instructions for collection
• You must collect your package within 5 business days to avoid return or cancellation

2. RETURN, EXCHANGE & REFUND POLICY

2.1 Return Window

Returns are allowed within 7 days of delivery, subject to the conditions below.

2.2 Reasons You Can Return an Item

• Item is defective or broken
• You received a wrong product or variation
• The item is missing parts
• The item is not as described
• You changed your mind (only if unused and sealed).

2.3 Conditions for Return

To be eligible for a return:

• Product must be unused, unwashed, and in original condition
• Must include original packaging, manuals, tags, and accessories
• Must be accompanied by a valid proof of purchase

2.4 Items NOT Eligible for Return

• Personalized/custom products
• Items marked “Final Sale”

2.5 How to Initiate a Return

1. Contact returns@oaknix.com or call +2348057446078
2. Share:
   • Order number
   • Reason for return
   • Photos or videos (for damaged/defective items)
3. Our team will verify and respond within 24–48 hours
4. If approved, we will:
   • Arrange a pickup with GIG Logistics Office Close to you.

2.6 Return Shipping Responsibility

3 REFUND POLICY

3.1 Refund Options

Upon successful return, you may choose:

• Refund to original payment method
• Store credit
• Replacement/exchange

3.2 Refund Timeline

• Refunds are processed within 5–10 business days
• Bank/payment gateway processing may take additional 2–5 business days

3.3 Refund Denials

We may deny a refund if:

• Returned item is used, damaged, or incomplete
• Return was made after the 7-day window
• Return wasn’t authorized

4. EXCHANGE POLICY

We allow exchanges for:

• Wrong sizes/variations
• Customer preference (unused products only)
• Damaged on delivery (verified)

Exchange Process

• Contact support with order details and request
• Return must be received and verified before exchange is processed
• Exchanges are subject to availability. Otherwise, store credit or refund will be offered

5. ORDER CANCELLATION POLICY

5.1 Before Shipment

• You can cancel your order before it’s shipped by contacting orders@oaknix.com

5.2 After Shipment

• Orders already shipped cannot be cancelled
• You may still return the item after delivery

6. CUSTOMER SERVICE CONTACT

Need help? We’re here to assist.

• Support Hours: Mon–Sat, 9:00 AM – 5:00 PM
• Phone/WhatsApp: +2348057446078
• Email (General): support@oaknix.com
• Email (Returns): returns@oaknix.com
• Website: www.oaknix.com
• Live Chat: Available on the website

7. LEGAL NOTICE

• Oaknix reserves the right to modify this policy at any time
• Any abuse or violation of our return/refund process may result in a ban from our platform
• All transactions are subject to the laws of the Federal Republic of Nigeria

By shopping on Oaknix.com, you agree to comply with the terms of this Shipping and Return Policy.